Privacy policy

Who we are

Elite Master Painting is a painting business operating across Melbourne and regional Victoria. ABN 86 736 530 684. You can reach us on +61 415 751 399 or at Elitemasterpainting@hotmail.com.

What we collect

When you fill in the quote form on this site we collect your name, your email address, your phone number if you give one, and whatever you write in the message field. That is all the form asks for and we do not ask for anything more sensitive.

If you agree to cookies, we also collect anonymous information about how the site is used: which pages were opened, how long they were open, roughly where in the country the visit came from, and what kind of device it was on. None of that identifies you personally.

Why we collect it

To answer your enquiry, to work out a price for the job, and to keep in touch about that job. If you ask us to quote, we may keep your details so we can follow up later or come back to you if you contact us again.

We do not sell your information, we do not rent it, and we do not pass it to anyone for marketing.

Who else sees it

A few services handle parts of this for us:

• FormspreeDelivers the quote form to our inbox. Your form submission passes through their servers on the way to us.
• Google AnalyticsAnonymous statistics about site usage. Only loads if you accept cookies.
• HotjarAnonymous information about how pages are scrolled and clicked, so we can see what is hard to find. Only loads if you accept cookies.
• Our website hostKeeps standard server logs, as every website host does.

Some of these providers store data outside Australia. We only use them for the purposes described above.

Cookies

When you first arrive, a small banner asks whether you agree to cookies. Nothing is loaded until you answer. If you decline, no analytics run at all and the site works exactly the same.

We do not use cookies for advertising and we do not track you across other websites. Your answer is remembered in your own browser so you are not asked every visit. Clearing your browser data will bring the banner back.

How long we keep it

Enquiries stay in our email for as long as they are useful, usually for a few years, in case you come back to us or a warranty question comes up on work we have done. You can ask us to delete yours at any time.

Keeping it safe

The site runs over a secure connection and the services listed above are established providers with their own protections. No system is perfect, but we do not hold your details anywhere unusual, and only Mark and anyone helping him run the business can see enquiries.

Seeing or correcting your information

You can ask us what we hold about you, ask us to fix anything that is wrong, or ask us to delete it. Ring or email using the details at the top of this page and we will sort it out. There is no charge.

If you are not happy

Tell us first and we will try to put it right. If you would rather take it further, the Office of the Australian Information Commissioner handles privacy complaints and can be reached at oaic.gov.au.

Changes to this page

If we change how any of this works, we will update this page and change the date at the top.